Returns & Exchanges

We offer a hassle-free 14-day return policy for all Ledger hardware wallets and accessories, provided the security seal remains intact. Your security is our priority, so we only accept returns on items that have not been potentially compromised or opened.

Return Process

• 1.
  Initiate Your Request

  Visit our Help Center and submit a return request using your order number and the email address associated with your purchase.

• 2.
  Prepare the Package

  Carefully pack your device in its original packaging, ensuring all cables and recovery sheets are included to qualify for a full refund.

• 3.
  Ship to Ledger

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the security seal and device integrity, we will process your refund to the original payment method within 5-7 business days.